Privacy Policy

1. Introduction

KikReach ("we," "our," or "us") operates a TikTok Shop affiliate marketing management platform. This Privacy Policy explains how we collect, use, and protect information when you use our services.

2. Information We Collect

Account & Brand Information

• Company name, website URL, and business description

• Contact information provided during registration

• Employee count and business category

TikTok Platform Data

• Creator handles, names, follower counts, engagement rates, and estimated GMV

• Audience demographics including age ranges, gender, and geographic distribution

• Product catalogs, order history, and settlement data from your connected TikTok Shop

• Affiliate video performance metrics (views, clicks, click-through rates)

Communication Data

• Outreach messages sent to creators via TikTok's messaging system

• Message timestamps and campaign interaction logs

• Creator response status and relationship history

Payment & Billing Information

• Payment transactions are processed by Stripe. We do not store full credit card details on our servers.

• Credit purchase history and credit usage logs

Usage Data

• Pages visited, features used, and actions taken within the platform

• Session data and browser/device information

3. How We Use Your Information

• To power campaign automation and send outreach messages on your behalf

• To generate AI-personalized messages using OpenAI's GPT-4 based on creator bios and your product descriptions

• To display analytics, financial dashboards, and creator performance reports

• To process payments and manage your credit balance via Stripe

• To maintain your creator CRM and relationship history

• To improve platform reliability and fix issues

4. Third-Party Services

We integrate with the following third-party services, each governed by their own privacy policies:

• TikTok Shop API — Used to sync products, retrieve order data, and send creator messages

• Firebase — Used for user authentication and session management

• Stripe — Used to process credit purchases and manage billing

5. Data Sharing

We do not sell your personal data. We share data only:

• With the third-party services listed above, as required to operate the platform

• When required by law or to protect our legal rights

• With your consent

6. Data Retention

We retain your account and campaign data for as long as your account is active. Creator and outreach data is retained to support your CRM and campaign history. You may request deletion of your data at any time.

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Export your creator data (available via the platform's CSV/XLSX export feature)

• Withdraw consent for AI-generated messaging at any time by disabling it in campaign settings

8. Data Security

We use industry-standard security practices to protect your data, including encrypted connections (HTTPS) and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies & Sessions

We use session cookies for authentication and to maintain your logged-in state. We do not use advertising or tracking cookies.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

legal@kikreach.com